We require a Customer Services Associate for our Operations Team on a 12-month fixed term contract.
The main purpose of the Customer Services Associate role is to process a range of policy administration tasks effectively and accurately within the Company’s agreed time scales and service standards.
Customer Services Associate
Isle of Man
Full-time
Fixed-term
About the role
Responsibilities
- Process client requests effectively and promptly including but not limited to processing:
- servicing queries
- changes of address and
- policy valuations
- Carry out Anti Money Laundering checks and collect relevant documentation from customers.
- Develop an understanding of the products and how they operate.
- With relevant support, ensure all items of work are completed in a timely and accurate manner.
- Participate in all training sessions that the company offers.
- Support and encourage teamwork within your team and the wider business
Role Requirements
- Experience of an administrative role is an advantage but not essential.
- Sound knowledge of MS Office (Word, Excel, and Power Point).
- Enthusiastic, energetic, and positive.
- Good communicator with external and internal stakeholders and colleagues.
- Good interpersonal, oral, and written communication skills.
- Time management and organisational skills.
- Eager to learn and share knowledge, flexible and open-minded.
- Desire for professional development.
- High level of integrity
Location
Isle of Man
Closing Date
26th August 2026
Equal Opportunities Statement
Monument Re Group are an equal opportunities employer.
Email:
careers@monumentregroup.com