Senior Policy Administrator Life Insurance

Experienced policy administrator and interested to join a growing international reinsurance company where you can have an impact and provide added value with your expertise? Monument group has a unique and successful business model in the insurance sector that consists in acquiring Life Insurance Businesses.
To support our further growth, we are currently looking for 2 Senior Policy Administrators with minimum 5 years of relevant experience and with fluency in Dutch or French and English to strengthen our team in Brussels or Liège.

As Senior Policy Administrator you will:

Ensure a qualitative service to our policyholders and brokers;

• Support and assist in developing the activities ofMonument Re in Belgium through handling all possible policy changes;
• Provide support for the smooth integration of newly acquired portfolio’s; and
• Participate in continuous improvement of operational processes and infrastructure (IT platform) as keyenabler to achieve our business objectives. 

You will have the following responsibilities, reporting to the Team Leader Life:

• Providing answers to and pro-actively updating policyholders and brokers regarding requests and policy changes;
• Handle incoming calls from policyholders and brokers and provide clear information regarding internal processes, organizational steps and expected timelines;
• Maintain and update the policy database (UL3platform) to ensure accuracy of our database;
• Ensure policy administration is compliant with applicable fiscal and legal framework and company guidelines and procedures; and
• Contribute and elaborate documented Guidelines and Procedures within your area of competencies for new products and support their implementation.